Perguntas frequentes - Total Express (en)
background

FAQ (Frequently Asked Questions)

To contact the store where you made your purchase, Total Express advises you to access the company's website and browse to find information such as "Contact Us", "Customer Service", among others.

If your order did not arrive within the time specified at the time of purchase, Total Express advises you to make immediate contact with the store, for more information. In addition, Total Express takes this opportunity to introduce you to our Tracking tool. In that way you can follow the progress of your order, without the need to contact the store. To view the current status of your order, click here.
click here.

If your order arrived damaged, Total Express advises you to immediately contact the store where you made your purchase, for further clarification and guidance.

Total Express' Customer Service (SAC) is exclusive for serving our Corporate / Contract Customers and the Customer Service for our Customers must be done exclusively through Customer Service channels.
If you would like information about the progress of your order, click here.. For other information such as change of address, correction of data or other information, make immediate contact with the store where you made your purchase. Total Express does not provide exclusive service to Consumers, but can guide them in relation to the correct location to meet their needs.

If the invoice is not on the outside or inside of the order, Total Express advises you to make immediate contact with the store where you made your purchase, to obtain the 2nd. via. Only the store is able to perform this function.

If when tracking your order, you saw the status “Urban area difficult to access”, some conditions may be related, such as: events on the site, difficulties to travel with the vehicle, restricted areas, rain and floods, among other factors. However, regardless of the difficulties encountered, Total Express will take all necessary measures to ensure that your order reaches its destination in the shortest possible time and in perfect condition.

Tracking through the Total Express website is very simple. Just keep the following information in hand: First Name / Company Name: (type here your full name or the name of your company); CPF / CNPJ: (type here your CPF or CNPJ of your company); Zip code: (type here the full zip code of the address informed at the time of purchase; this field accepts the numbering with or without a hyphen). Make sure to enter the data correctly and pay attention when entering the “Verifier Number”.

The time of delivery or collection of your order, is directly linked to your region / location. For more details, we advise you to contact the store where you made your purchase and question the delivery time. Also, Take this moment to confirm your details (example: delivery address).

The status "Tax problems" is directly linked to issues of difference in ICMS payment. There is an agreement signed between the States of Acre, Alagoas, Amapá, Bahia, Ceará, Espírito Santo, Goiás, Maranhão, Mato Grosso, Pará, Paraíba, Pernambuco, Piauí, Rio Grande do Norte, Roraima, Sergipe and Distrito Feral, through the ICMS Protocol 021/2011, requiring the collection of ICMS at the destination UF of the different signatory states. In this case, Total Express advises you to make direct contact with the store where you made the purchase, for more information about the delivery of your order.

Total Express advises that you immediately contact the store where you made the purchase, informing its availability. Also, take this time to check the delivery address.

Our Delivery and Collection Policy, guides and prepares our Employees and Service Providers to deliver to the address provided in the invoice. In addition, when performing the delivery / collection, the recipient must complete all fields required in the Delivery Protocol. If you have not yet received your order, we advise you to immediately contact the store where you made your purchase, check the delivery address and follow the instructions suggested by the store.

In this condition, Total Express advises that you immediately contact the store where you made the purchase, to make the necessary changes. The faster you can fix it, the faster your order will be delivered / collected.

This is an abnormal situation. Therefore, we advise you to contact the store where you made the purchase immediately to identify the current status.

This status indicates the transfer of your order from the “origin” location to the “destination” location. But don’t worry: your order will arrive at the informed delivery location as soon as possible.

No, Total Express does not charge customers of our Clients for delivery attempts. Any type of charge in relation to the product or freight, must be negotiated directly with the store where you made your purchase.

Reviews!

Total offers quality and agility for your logistics!

X

Total Express and Cookies: to optimize your experience, Total Express keeps statistics about visits to improve your browsing. By continuing to browse, you agree to our privacy policy.