Por que não consigo fazer o rastreamento?

Why can’t I track?

To carry out the tracking through the Total Express website is very simple. Just have the following information at hand:
First Name / Company Name: (enter your full name or the name of your company here);
CPF / CNPJ: (enter your CPF or CNPJ of your company here);

Zip code: (type here the full zip code of the address informed at the time of purchase; this field accepts the numbering with or without a hyphen)
Make sure you enter the data correctly and don’t forget to check the “reCAPTCHA”.;