Acessibilidade
How do I contact Total Express?
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Why is my order in “Tax Issues” status?
The status “Tax problems” is directly linked to ICMS collection difference issues. There is an agreement signed between the States of Acre, Alagoas, Amapá, Bahia, Ceará, Espírito Santo, Goiás, Maranhão, Mato Grosso, Pará, Paraíba, Pernambuco, Piauí, Rio Grande do Norte, Roraima, Sergipe and Distrito Feral, through the ICMS Protocol 021/2011, requiring the collection of ICMS in the FU of destination of the various signatory states. In this case, Total Express advises you to make contact directly with the store where you made the purchase, to obtain more information about the delivery of your order.
My address is incorrect or incomplete. How do I fix it?
In this condition, Total Express advises you to immediately contact the store where you made the purchase, to make the necessary changes. The faster you arrange the correction, the faster the delivery/collection of your order will be.
What does “Urban area of difficult access” mean?
If, when tracking your order, you saw the status “Urban area of difficult access”, some conditions may be related, such as: area of difficult access, on-site events, difficulties to travel with the vehicle, restricted area, rains and flooding, among others. other factors. However, regardless of the difficulties encountered, Total Express will take all necessary measures to ensure that your order reaches its destination in the shortest possible time and in perfect condition.
Why can’t I track?
To carry out the tracking through the Total Express website is very simple. Just have the following information at hand:
First Name / Company Name: (enter your full name or the name of your company here);
CPF / CNPJ: (enter your CPF or CNPJ of your company here);Zip code: (type here the full zip code of the address informed at the time of purchase; this field accepts the numbering with or without a hyphen)
Make sure you enter the data correctly and don’t forget to check the “reCAPTCHA”.;
I did the tracking of my order and it says that it was not delivered due to “absence”, but I was at the place. How to solve this?
Our Delivery and Collection Policy guides and prepares our Collaborators and Service Providers to deliver to the address informed on the Invoice. In addition, when carrying out the delivery/collection, the recipient must fill in all the fields required in the Delivery Protocol. If you still haven’t received your order, we advise you to immediately contact the store where you made your purchase, check the delivery address and follow the instructions suggested by the store.
I did the tracking and saw that my order has not been updated for many days. What do I do?
This is an abnormal situation. Therefore, we advise you to immediately contact the store where you made the purchase to identify the current status.
I tracked my order and the system says “Transfer to”. What does that mean? What should I do?
This status indicates the transfer of your order from the “origin” location to the “destination” location. But don’t worry: your order will arrive at the specified delivery location as soon as possible.
Can I track my delivery?
Tracking is possible through Total Tracking on the website and monitoring the evolution of orders via e-mails and SMS messages.
My order arrived broken. What should I do?
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My order arrived, but I couldn’t find the invoice.
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If I am not at home on the day of delivery, will Total Express charge a new shipping fee?
No, Total Express does not charge any type of charge to our Customers’ Consumers in relation to delivery attempts. Any type of charge in relation to the product or shipping must be negotiated directly with the store where you made your purchase.
What delivery time?
Our average delivery time for the entire national territory is less than 2.6 days.
When will my order be delivered?
The delivery or collection period of your order is directly linked to your region/location. For more details, we advise you to contact the store where you made your purchase and ask about the delivery time. Take this moment to confirm your data (example: delivery address).
How can I contact the company where I made my purchase?
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My order hasn’t arrived yet. Who do I talk to?
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I did not receive the order as it was not on the day of delivery. Who should I talk to to get them to deliver again?
Total Express advises you to immediately contact the store where you made the purchase, informing them of availability. Also, take this time to check the delivery address.
What is e-TOTAL?
e-TOTAL is the perfect freight solution for small and medium e-commerce, with the best cost-benefit ratio in the market. No minimum volume for pickup order and no billing deductible, meaning flexibility to serve even novice merchants.
How does the collection work?
Collection is free – in the following regions: Greater São Paulo and Greater Rio de Janeiro, Curitiba, Belo Horizonte, Vitória, Porto Alegre, Sorocaba, Londrina, Blumenau, Rio do Sul, Jaraguá do Sul, São Bento, Joinville, Itajaí, São José and Palhoça, and with no minimum volume. If you request by 11am, Total Express picks up on the same day.
And the payment?
Every fortnight we close the invoice for the service provided in the period and you will receive a bill with 15 days to make the payment.
How do I hire?
Register on our website and contract the service at no cost until you request the first collection, within 15 minutes you will receive a return with login and password to access the system.
Are the goods insured?
All our goods are insured, with full compensation in case of theft or loss. In addition, 100% of deliveries are filed, electronically signed by the recipient.
How can I contact the company where I made my purchase?
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My order hasn’t arrived yet. Who do I talk to?
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My order arrived broken. What should I do?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Tristique diam sapien nunc, egestas convallis lobortis. Sit semper metus natoque tristique nibh. Tristique diam sapien nunc, egestas convallis lobortis. Sit semper metus natoque tristique nibh.
How do I contact Total Express?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Tristique diam sapien nunc, egestas convallis lobortis. Sit semper metus natoque tristique nibh. Tristique diam sapien nunc, egestas convallis lobortis. Sit semper metus natoque tristique nibh.
My order arrived, but I couldn’t find the invoice.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Tristique diam sapien nunc, egestas convallis lobortis. Sit semper metus natoque tristique nibh. Tristique diam sapien nunc, egestas convallis lobortis. Sit semper metus natoque tristique nibh.