e-TOTAL is the perfect freight solution for small and medium e-commerce, with the best cost-benefit ratio in the market. No minimum volume for pickup order and no billing deductible, meaning flexibility to serve even novice merchants.
Collection is free – in the following regions: Greater São Paulo and Greater Rio de Janeiro, Curitiba, Belo Horizonte, Vitória, Porto Alegre, Sorocaba, Londrina, Blumenau, Rio do Sul, Jaraguá do Sul, São Bento, Joinville, Itajaí, São José and Palhoça, and with no minimum volume. If you request by 11am, Total Express picks up on the same day.
Every fortnight we close the invoice for the service provided in the period and you will receive a bill with 15 days to make the payment.
Register on our website and contract the service at no cost until you request the first collection, within 15 minutes you will receive a return with login and password to access the system.
All our goods are insured, with full compensation in case of theft or loss. In addition, 100% of deliveries are filed, electronically signed by the recipient.
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If, when tracking your order, you saw the status “Urban area of difficult access”, some conditions may be related, such as: area of difficult access, on-site events, difficulties to travel with the vehicle, restricted area, rains and flooding, among others. other factors. However, regardless of the difficulties encountered, Total Express will take all necessary measures to ensure that your order reaches its destination in the shortest possible time and in perfect condition.
To carry out the tracking through the Total Express website is very simple. Just have the following information at hand:
First Name / Company Name: (enter your full name or the name of your company here);
CPF / CNPJ: (enter your CPF or CNPJ of your company here);Zip code: (type here the full zip code of the address informed at the time of purchase; this field accepts the numbering with or without a hyphen)
Make sure you enter the data correctly and don’t forget to check the “reCAPTCHA”.;
The delivery or collection period of your order is directly linked to your region/location. For more details, we advise you to contact the store where you made your purchase and ask about the delivery time. Take this moment to confirm your data (example: delivery address).
The status “Tax problems” is directly linked to ICMS collection difference issues. There is an agreement signed between the States of Acre, Alagoas, Amapá, Bahia, Ceará, Espírito Santo, Goiás, Maranhão, Mato Grosso, Pará, Paraíba, Pernambuco, Piauí, Rio Grande do Norte, Roraima, Sergipe and Distrito Feral, through the ICMS Protocol 021/2011, requiring the collection of ICMS in the FU of destination of the various signatory states. In this case, Total Express advises you to make contact directly with the store where you made the purchase, to obtain more information about the delivery of your order.
Total Express advises you to immediately contact the store where you made the purchase, informing them of availability. Also, take this time to check the delivery address.
Our Delivery and Collection Policy guides and prepares our Collaborators and Service Providers to deliver to the address informed on the Invoice. In addition, when carrying out the delivery/collection, the recipient must fill in all the fields required in the Delivery Protocol. If you still haven’t received your order, we advise you to immediately contact the store where you made your purchase, check the delivery address and follow the instructions suggested by the store.
In this condition, Total Express advises you to immediately contact the store where you made the purchase, to make the necessary changes. The faster you arrange the correction, the faster the delivery/collection of your order will be.
This is an abnormal situation. Therefore, we advise you to immediately contact the store where you made the purchase to identify the current status.
This status indicates the transfer of your order from the “origin” location to the “destination” location. But don’t worry: your order will arrive at the specified delivery location as soon as possible.
No, Total Express does not charge any type of charge to our Customers’ Consumers in relation to delivery attempts. Any type of charge in relation to the product or shipping must be negotiated directly with the store where you made your purchase.
Total Express’ Customer Service serves our Corporate customers (contractors of our services). Total Express does not provide exclusive service to general customers, but can guide themto the correct areas to meet their needs.