Pergunta - Gerais 11 - Total Express

Pergunta – Gerais 11

I did the tracking of my order and it says that it was not delivered due to “absence”, but I was at the place. How to solve this?

Our Delivery and Collection Policy guides and prepares our Collaborators and Service Providers to deliver to the address informed on the Invoice. In addition, when carrying out the delivery/collection, the recipient must fill in all the fields required in the Delivery Protocol. If you still haven’t received your order, we advise you to immediately contact the store where you made your purchase, check the delivery address and follow the instructions suggested by the store.